Terms of Use

Last updated: 29 July 2026. This replaces the version dated 1 June 2026, which described a referral service. The business has changed and so have these.

billreliefcheck.com is run by Andine’s Place LLC, of Phoenix, Arizona. I am Andre Haynes and I am the person you will be dealing with. By using the site you agree to what is below.

What the service is

You send me your bill. I read it and tell you what I think can come off and how. If there is something worth chasing and you want me to, I call your provider with you on the line and negotiate on your behalf, with your spoken permission given at the start of the call.

What it costs

• Reading your bill is free. Always, whatever I find.
• If I save you money, my fee is 40% of what you actually save, up to twelve months.
• “What you actually save” means what you actually save. If the credit your provider applies runs six months, I charge 40% of six months, not of a year. I do not bill for savings that will not happen. If it runs longer than a year, everything past twelve months is yours and I take nothing from it.
• Below $10 a month saved, there is no fee at all. I will tell you what I found and you owe me nothing.
• If I find nothing, you owe nothing. Some bills are already fair. I will say so.

Invoices are due on receipt. I only invoice after the saving is confirmed, so the money is already yours before the fee is asked for. I will agree the fee with you before any call, in writing, so there is never a number you did not expect.

What I do not do

I am not a debt-relief, debt-settlement, credit-repair, or medical-billing company. I am not a law firm, an accountant, or a financial adviser, and nothing here is legal, tax or financial advice. I do not settle debts. I do not collect debts. I never ask for your bank details or card details, I do not have access to your accounts, and I do not make payments on your behalf. I read bills and I make phone calls.

What I need from you

• The bill has to be yours, or you have to be authorised on the account. I cannot act on someone else’s bill.
• You have to be on the call. Providers will not let me speak on your account otherwise, and I would not want them to.
• Tell me the truth about your account. If you are inside a contract or a price lock, say so. It changes what is possible and I would rather know before I dial.

No guarantees

I cannot promise a result. Providers decide what they offer, and it varies by account, by agent, and by the day. Anything I say about likely savings before a call is an estimate based on the bill in front of me, not a promise.

If a provider agrees to something and then does not apply it, tell me and I will call them again at no extra charge. That happens occasionally and it is my job to fix, not yours.

If you want to stop

You can walk away at any point before the call at no cost. There is nothing to cancel and no minimum.

Your information

How I handle your bill and your details is set out in the Privacy Policy · Resolution Center · The Bill Room, including the fact that your bill is processed by an AI service to be read. Worth reading before you upload one.

The rest

Content on this site is mine and is for your personal use. Do not scrape it or republish it as your own. Articles here are general information and your situation may differ.

To the extent the law allows, my liability is limited to the fees you have paid me. If a job was free, that is nothing.

I do this work carefully and honestly, with the skill I have. I do not warrant a result, because the result is your provider’s decision rather than mine. Any figure I give you before a call is an estimate of what is worth asking for, never a promise of what you will get.

If something goes wrong between us, we talk first. Start at the Resolution Center · The Bill Room or email me. I confirm I have it within 2 business days and give you a real written answer within 10. If it is not settled by then, I offer you a call at a time you choose. Before either of us goes to court over something substantial we try mediation in Maricopa County, Arizona, and split the mediator’s cost.

That is not a bar and it is not a trap. Either of us may go to small claims court at any time without mediating first, and you may file where you live rather than travelling to Arizona. Almost anything between us belongs there anyway. You may also contact a regulator at any point, and I will never ask you to withdraw a complaint or take down a review as part of settling anything.

Things neither of us controls. If a provider shuts its retention department, changes who it will speak to, or something happens to me such as illness, neither of us is in breach for what follows. I will tell you straight away and refund anything paid for work not yet done.

Arbitration, and your right to say no to it. Except in small claims court, a dispute we cannot settle through the Resolution Center · The Bill Room and then mediation is decided by a single arbitrator rather than a judge or jury, and neither of us may bring or join a class action. You can opt out within 30 days of agreeing, by emailing support@billreliefcheck.com and saying so. No form and no reason needed, it changes nothing else about how I treat you, and it cannot be held against you.

It binds me the same way. I pay the arbitration filing and arbitrator fees on any claim you bring unless it is found frivolous, the hearing happens in the district where you live or by video, and the arbitrator must give a written decision with reasons, under the Consumer Arbitration Rules of the American Arbitration Association. Every right and remedy you have under federal or state consumer law is still available, no deadline is shortened, and you may contact a regulator at any time. If the class-action waiver is ever held invalid for a claim, this whole arbitration section drops away for that claim and it goes to a court instead, never to a class arbitration.

These terms are governed by the law of the State of Arizona, without regard to its conflict-of-laws rules. That does not take away the consumer protections of the state where you live: if your state gives you a right Arizona does not, you keep it, and nothing here waives any right you have under federal or state consumer law. For anything that has to go to a court and is outside small claims limits, the courts of Maricopa County, Arizona are where it goes, and that applies to both of us equally.

Changes

If these change I will change the date at the top. Anything already agreed with you stays on the terms we agreed.

Getting hold of me

Andre Haynes
Andine’s Place LLC
Phoenix, Arizona
support@billreliefcheck.com

Written to describe honestly what I do and what it costs. It is not legal advice, and if you are another business reading it for your own use, have a lawyer look at yours.