Resolution Center

The short version

Most complaints about services like mine come down to one thing: the invoice claimed a saving the customer could not find on their bill. So the first thing I will do is show you the arithmetic, line by line, against your own statement. If I got it wrong, I fix it. If the number cannot be shown on your bill, you do not owe it.

Step one: tell me, in writing

Email support@billreliefcheck.com or use the form at the bottom of this page. Either one is fine. The form just makes sure nothing gets missed.

What to include

• Your name and the email or phone number on your account with me
• Which bill or which invoice this is about
• What went wrong, in your own words
• What you want me to do about it

That last one matters more than people expect. Tell me what a fair outcome looks like to you and we usually get there in one reply.

Step two: what I owe you, and by when

These are commitments, not aspirations. Business days, not calendar days, so a weekend never counts against me.

• Within 2 business days: I confirm I have it, by email, with your case number.
• Within 10 business days: a substantive written answer. Not "we are looking into it". An actual answer, with the arithmetic if it is about money.
• If it is not settled by then: I offer you a call, and you pick the time. Not a queue, not a callback window. You choose a slot that suits you.

If I am going to miss one of those dates I will tell you before it passes and say why. Silence is the thing that turns a small problem into a complaint, and it is the one thing I will not do.

Step three: the call

We go through it together, with your bill open. In my experience nearly everything that survives step two is a misunderstanding about which charge moved and when, and that is a fifteen-minute conversation once we are both looking at the same document.

If we agree on something, I put it in writing the same day so neither of us is relying on memory.

Refunds and invoices

• If the saving never appeared on your bill, you owe nothing. If you already paid, I refund it.
• If the saving was smaller than I invoiced, I re-invoice at the correct number and refund the difference.
• If your bill went down because you are getting less service, that was never a saving I created and there is no fee.
• If you simply are not happy with how I handled it, tell me. I would rather refund you and keep the relationship than win an argument.

The full detail of how a saving is measured is in the service agreement you signed, and it is one subtraction: the monthly total before, minus the monthly total after.

What this process does not do

This part matters, and I want it in plain sight rather than buried.

• You keep every right you have under federal and state consumer law.
• You can file in small claims court, in the county where you live. Talking to me first does not waive that, and you do not have to come to Arizona for it. My fee is, so almost anything between us belongs there anyway.
• You can report me to the Federal Trade Commission, the Consumer Financial Protection Bureau, or the Arizona Attorney General. I will not ask you not to, and I will never make a refund conditional on you withdrawing a complaint or taking down a review.
• I will not ask you to delete a negative review as part of settling anything. Ever.

Raise a case

Or just email support@billreliefcheck.com. This form does the same thing and gives you a case number automatically.